Client Reviews
Hear first-hand from a client about what it's like to be a joint client of Downsizing Solutions and Team Logue REMAX Escarpment Realty Inc.
Listen to what Gord & Helen have to say about how the move went perfectly!
“Thanks again for everything Mary… Never Fear Downsizing Solutions Is Here! When my mother had to downsize and move into a one-room studio in an assisted living facility, my brother and I were at a loss for where to begin. Fortunately for us, Mary Dilly, owner of Downsizing Solutions, was recommended to us. She immediately took the lead and organized everything, and I mean everything. Her team was prompt, meticulous and friendly. They packed, labelled, moved, unpacked, hung pictures…everything and I mean everything. In our initial conversation, I had told Mary that my brother and I would do all the unpacking and arranging of furniture, but it became clear that we were overwhelmed early in the process. Downsizing Solutions to the rescue! Mary’s team had taken pictures of where everything was on every shelf and proceeded with lightening speed to unpack and place while we stood there like deer in the headlights. What I had thought was going to be a stressful, depressing day turned into a very positive and, dare I say, fun experience. Mary’s exuberance, positive energy and complete knowledge of the job at hand inspired complete confidence and I highly recommend her company, her services, her ebullience and, above all, her professionalism.” ~Jim Armstrong, Oakville
“Mary, you were so very, very helpful! You were also so kind, patient, positive and bubbly - always with a smile on your face. You made all the difference! We didn’t want to leave our home of 39 years. We didn’t even know where to start. The first time we met you, we knew you would take good care of us and you did. Your entire team were very kind and helpful. You all made us feel that everything was going to go smoothly and it did. We are so grateful that The Kensington referred you to us. We are so happy here. You have become a life-long friend to us. Thank you for everything. We could not have done this without you and your team.”
~Josephine and Rodney, Oakville
Another great move into Revera The Kensington.
“I was fortunate to have found Mary's company when I was moving my parents out of their home into the Kensington Retirement Residence.
My mom was so stressed about moving out of the home she had lived in for almost 40 years. I reached out to Mary, explained how my mom was feeling about the move and from the first time they met, my mom had found a friend in Mary.
Mary was incredible the way she put my mom at ease, talking to her about the transition with kindness, understanding & patience. Mary really appreciates how difficult this process is. She makes the transition seamless and handles the difficult decisions in such a caring way which takes the pressure off the rest of the family.
Mary has a solid, professional team working with her to ensure the whole process runs smoothly. You walk into your new home on moving day and it truly feels like home; it feels like you set everything up yourself.
I tell anyone who is looking at moving their parents out of their home to give Mary a call. I can't recommend her enough!”
~Lesley H., Oakville
"This was by far one of the most incredible services I have experienced in my life. On my own and facing a big move during my busiest season at work, I was desperate to locate some help. A colleague introduced me to Mary Dilly and her team of professionals. The experience was transformational. Mary took over everything including packing, down-sizing, donating and eliminating the things that did not need to go. She organized the movers (amazing movers), the stagers (for my house sale) and did it all quietly in the background allowing me to continue working. She saved up her “questions” for me and asked them all at once rather than interrupting as they worked. On the day of the move, she drove one of my vehicles to my new city and directed the movers to ensure everything was placed in the right rooms. Everything was unpacked and set up. She even brought dinner so that I was sitting down to a home-made meal at 5:00 pm, using my own dishes on a dining room table that was set beautifully.
No job was too large or too small for her and her team to take on and her cheerful demeanour and commitment to excellence was such a pleasure. I literally cried with relief as she transformed the entire moving experience for me. By the end of the move, we had become like family and I was also delighted that I could donate valuable items I had no longer any need of to the women’s shelters that Mary tirelessly donates her time to. I highly recommend Mary and her amazing team of smart, hard-working and kind professionals."
Gail Mackay-Mercer, Burlington
Thank you, Ann Ryan, for the referral to this lovely lady!
"We hired Downsizing Solutions to clear out mom’s home after she had moved to a retirement residence and in order to clear the home of personal possessions.
Mary, Jennifer and Leanne were an absolute pleasure to work with! Jennifer and Leanne boxed and packed the whole house very efficiently. The next day Jennifer showed up to do the cleaning in preparation for the sale. Holy smokes did she do a fabulous job! The house was spotless when she left!
My stress levels were so relieved when I realized how efficient these ladies were! I am so grateful for the service provided by Mary’s company! Job well done!"
Maureen L, Burlington
“The task that we gave Mary/Downsizing Solutions was to pack up a house that had been lived in since 1965. Mary and her team had it done in 3 days with lots of fun and laughter. We could never have done it without your excellent service through all the stages. We will highly recommend you. Feel free to give our contact information to anyone for a referral!"
~Sandra, Cindy and Gladys
Another great move at the beautiful Pearl & Pine Retirement Residence today.
“Thank you to Pearl and Pine for the amazing referral to Mary and her team.
Mary and her crew did an outstanding job making a very emotional and difficult move for our mom, as well as the family, easy and fun at the same time. The entire team was incredibly professional throughout the experience. Their service is truly ‘white glove’.
I would highly recommend Mary and her team to anyone who needs that extra comfort and care when they need to either move themselves or an elderly family member. They handled everything from beginning to end and helped with all the logistics. This made us feel less anxious because our mom was really going to be cared for.
They paid attention to all the details and put everything in its place so she would immediately feel at home.
Thanks, Mary.” ~Jackie and Mike, Burlington
Another fun move into Grandview Retirement Living!
“I would like to say thank you to Downsizing Solutions! My house downsize and move was a huge undertaking and you made it much more easier for me. You were great helping me make decisions on what to keep and donate. I loved looking back at pictures and sharing the memories with you ladies. You were very patient and understanding. We had a lot of great laughs together and the girls were a hoot. Grandview has many activities and entertainment to keep me busy from just staying in my suite. When I walked into my new place at Grandview, it was like out of a magazine...everything was in its perfect place...it's like one of those shows on TV, before and after. You have a lot of talent in what you do. You ladies were so thoughtful. It was my birthday and you surprised me when I got to my room to see it for the first time. You had cupcakes, balloons and beautiful flowers for me. I have been talking about Downsizing Solutions to others and I highly recommend you." ~Lynda H., Stoney Creek
Another great move into Heritage Place Retirement!
Thanks Sarah Ashley Feere and Sarah Logue Remax for the referral!
“My husband I felt it was time for us to move to retirement living. We didn't know how to go about it. Team Logue - REMAX Escarpment Realty Inc. told us about Mary Dilly at Downsizing Solutions and her team. We knew we couldn't do it ourselves and all our family lives up north. We called Mary and she told us she would do everything and not to worry about a thing. What we brought to our new suite was perfect. Our suite looked just like home and the pictures were hung in the perfect places.
The team worked morning to early evening to make sure our suite was perfect. We have been taken well care of here at Heritage Place! The staff are very friendly and the food is absolutely delicious. We can't wait for the next meal.
Please, if you're looking for downsizing and/or moving, call Mary. You won't be disappointed. They even took care of the cleaning of our condo for the new owners. Thank you.” ~Helen and Gord D, Burlington
We just love these two! “Mary, you and your team did a great job! It is amazing how beautiful and spacious my suite looks.
You were all so friendly, good fun, efficient and fast. We all had so much fun while you were doing your job. We really enjoyed working with all of you. You made me feel so comfortable and safe. You did anything I asked and more! My suite looks and feels ‘just like home’.
I am so grateful that LaSalle Park Retirement Community gave me your contact information for my move there.”
Arlene J, Burlington
Thanks to Stacey Robinson of Royal LePage Realty Plus for this great referral!
“I was referred to Downsizing Solutions by my realtor, Stacey Robinson. I am very happy and impressed.
It is wonderful to be decluttered and to feel ready to put the condo up for sale. The team did a great job and it was a pleasure to have them here.
I would highly recommend Downsizing Solutions.”
David R, Oakville
Another great move to Atria Burlington Gardens!
“Thanks Mary. I give this move ‘ten stars’! Your team was incredible. Your movers even had to carry my couch up the stairs because it wouldn’t fit in the elevator and there were no complaints! The ladies were friendly, efficient and did a great job. They hung all the pictures and knew just where to hang them! They couldn’t have done anything better.
We are grateful to Burlington Gardens for referring you to us.” ~Margaret E, Burlington
ANOTHER great move to Sunrise Of Oakville this week!
“Thank you to Sunrise for their recommendation and referral to Downsizing Solutions.
Thank you to the team for doing such a phenomenal job. You made a stressful job EASY. The set up of the room was perfect and way better than I could have done myself. They were quick and faster then you said they would be.
I would recommend you to anyone and I already have someone in mind!” ~Jenn, Oakville
Thanks team for another seamless move today!
“Thanks to LaSalle Park Retirement Community for referring Downsizing Solutions for this move. It was a seamless process from packing to moving in. The new suite was set up in a very inviting way. Everything was quick and efficient . We were surprised how fast it was!
The team paid attention to every little detail! The staff was very friendly!!
The movers were very helpful and willing to move things even to our car.”
~Scott S, Burlington.
You know you did a good job when the client cries and blows kisses to you as you are leaving! “Mary, you and your team are such a delight to work with. You were so much fun and so efficient. You helped immensely. I wish I had known about you sooner in the process. You were so patient. I am over the moon with what we accomplished. Thank you from the bottom of my heart.
I am so happy that Pearl & Pine Retirement Residence referred you to me. I couldn’t have done it without you!” ~Joan G, Burlington
Thank you to Jacquie Schettler for this great referral!
"My parents lived in their home for 43 years and accumulated 43 years of stuff!
The Downsizing Solutions team came to our rescue by eliminating all the stress and anxiety of moving from a house to an apartment for our 91 year old parents. They were not only efficient, hard working, organized, friendly, timely and professional but also sensitive to our parents' stress levels.
The team demonstrated a great attitude and endless energy while sorting, recycling and labelling items to be donated to others in need. The team visited our home over 3 days to clear out our garage, shed, basement and dad's tool room. A daunting task to say the least.
On moving day they packed the remainder of our house. Upon arrival to our new home, they organized our kitchen, bedrooms, bathrooms and closets. They staged our living room areas to rival any design tv show.
The next day they arrived to assemble newly-bought furniture, hang pictures and unpack a few remaining boxes.
Finally they moved out all the donations and garbage from our home, making it ready to put up for sale. To see our mother's expression of joy and happiness is no greater testament.
Thank you to the Downsizing Solutions team; and the movers too." ~The McCullough family.
A great internal move at Heritage Place Retirement.
Did you know they have cottages with full basements???
“You ladies were great to work with. The job was done on time and it was great that I didn't have to do it! This was a dream move compared to other moves we have had. When I came into my new suite it was like walking into my old suite...everything was put back the exact same way. I loved where you hung my sons' picture. You see it as soon as you walk in the door. The entire team was fast and efficient. I have already recommended you to others! Mary was very sweet and that's why we chose her.
Thank you." ~Karen and Ken J, Burlington
“I heard about Downsizing Solutions through the LPGA Hamilton/Burlington chapter. I am downsizing from a three-storey townhouse to an 800’ condo. I could never have done this without this team! You helped me sort through donations/garbage and items to keep. You dealt with a ton of wall art and you handled it all with great care. You also took away a lot of donations. It is nice to know it is going to people who need it. I would absolutely recommend you! Kudos to Jennifer and Lee-Anne for going up and down the stairs, taking donations, all day!” ~Deb, Burlington
A great moving day for "our sweet Dennis"!
"Mary, I am extremely happy with the job you have done and the people you brought in to do the work. I am so glad that Atria Burlington Gardens introduced you to me and that you introduced me to Sarah Ashley Feere of Team Logue - REMAX Escarpment Realty Inc.
Everybody went above and beyond my expectations! You are so friendly and humorous!
When I needed you or called you, you were right there for me. You did more than I actually expected you to do. I didn't expect you to hang all my pictures, make the bed, empty all the boxes and take them away!
I could never have done this myself. I couldn't sleep at night because I was so worried about everything. One phone call and you and Sarah looked after everything. It was all done very quickly.
Thank you so much.
~ Dennis S., Burlington
“Mary and her team of downsizers enable a gentle, quick and easy transition of my parents from their long-time home to a seniors' residence. Although I live out of the country, Mary’s excellent communication on the process and timelines helped make sure my parents’ move and the clearing of the house went smoothly. Mary was very compassionate and understanding of the situation and made all the accommodations necessary to ensure that moving day was associated with minimal stress for me and my parents. Within a couple of hours, Mary’s team had my parents’ rooms set up for them and ready to move in. As for the cleaning of the house after their move, Mary’s team were extremely respectful, efficient and resourceful, ensuring that all donations were appropriately chanelled to donation, junk or packed nicely for me to take home. Her team also took care of the removal of my parents’ car. I am extremely grateful to have been referred to Mary and her team and would recommend them to anyone in need of downsizing services. Mary is enthusiastic, compassionate, resourceful and made what was a difficult event for my family easier to handle.” ~Fami S, Boston
Another great move to Grandview Retirement Living!
“I am so happy that I chose Downsizing Solutions because I have had the best moving experience of my life!
I have loved everyone who was involved with my move.
I would recommend Downsizing Solutions to anyone.
I have had the best move of my life.” ~Shirley R.
Thanks Sarah Logue and Sarah Feere and Team Logue - REMAX Escarpment Realty Inc. for this referral!
From downsizing John’s house/prepping it for sale/to finally moving him into his lovely new retirement residence, we finally sat down with him tonight at The Hearthstone and enjoyed a lovely dinner with him.
“Ladies, I am very pleased. I realize what an incredible job you had to do to get me here. I’m glad I didn’t have to do it! I played a very small part in this huge endeavour and it was a wonderful experience. I would recommend that people start downsizing way before they move. You all worked so hard to make the experience as easy as possible for me. It was great and I feel like we became friends during the process.” ~John Wheeler, Burlington
Congrats to my team for ANOTHER amazing move. This was a big one and you pulled it off seamlessly!
"We are very grateful to Downsizing Solutions, to owner Mary Dilly, and to the packing / moving / unpacking team that successfully moved us from our two-storey, four-bedroom home of 47 years to a two-bedroom apartment in a retirement community.
We were very grateful for the friendliness, positive attitude and fantastic work ethic of the packing team of Jennifer, Leanne, Deb and Jordyn, and to the careful, pleasant and accommodating movers – John and Brian.
Our move was complicated involving four different destinations for various pieces of furniture, and Mary managed it all for us, keeping our stress levels to a minimum. Thank you Mary and team, we will recommend your services to everyone we know."
Blessings, Lorna & Barry from Milton
Another great move into Pearl & Pine Retirement Residence this month!
"One of the hardest events to go through in life is the move of a parent out of their beloved home where they have lived independently for many years. It is something our mother has fretted and worried about for a long time. When it became apparent she was not able to live alone anymore it was followed by many emotions around moving her possessions and how much she'd be able to take with her to the retirement home.
Thank goodness we were made aware of Downsizing Solutions! Mary and her fabulous team quickly took charge and met with Mom and family to walk through her home and identify not only the furniture she wanted to move but all the other possessions there were important and memorable to her. Mary fully understood the emotions surrounding these decisions and was extremely understanding and helpful in making suggestions which made it much easier for Mom. Mary and her team then came in quickly and expertly packed everything and arranged for the movers. Moving day went off without a hitch and by mid-afternoon Mom had a fully furnished suite that felt like you were walking into her home. It was beautifully done! Her clothes were hanging in her closet, her kitchen and bathroom stuff put away and her curio cabinet with all her treasured figurines was set up exactly the way she had it in her home. We are all extremely grateful for all the work done by Mary and her team and will recommend them highly to anyone faced with any type of move. Mary is such a treat to work with and has endless energy that actually makes the move a lot of fun!
Thank you so much". ~ A. Sutherland, Burlington
"It was a very long time coming to this point, and it took approximately six months from the time I was given Mary's number until I actually made the call to her for help in purging my house. I only met with her two weeks ago today and what a whirlwind it's been since, and it's done! The team who came to help were awesome, efficient, fast and very encouraging when I needed a stronger push to let things go, but were also gentle when things got a little overwhelming at times on some items.
In the end I'm soooo glad I finally made that call as it's a big weight lifted off now that its done. Miracles do happen!
Thank you so much for all your help. I will be keeping your number in case someone else I know needs your help! ~Kathy and Josh, Stoney Creek
"Having to deal with a family estate, I was mentally overwhelmed with the amount of stuff left at the property. Mary’s crew made short work of sorting through all of the belongings and packing everything up.
The moving guys also wasted no time and had everything on the truck quickly and efficiently. The crew were also very flexible and understanding, even when we had to change the date or when the elevator broke down. Also thanks to Jennifer and Jordyn for doing a great cleaning afterwards.
Thank you to Mary and her entire group that just took care of everything from start to finish. Highly recommend!!"
Glenn Nicholson
“Thank you to LaSalle Park Retirement Community’s recommendation to call Downsizing Solutions when we had to move our mom because we didn’t know where to start and we had to do it quickly.
Mary was able to turn it around very quickly for us. She arranged the movers and downsizers. The day went very smoothly, fast, efficient and everything back in its place. We greatly recommend this team to others! The movers were great too! And everything looks neater than before!”
Jeanette M, Burlington
Another great move to Chartwell Waterford today!
“Thank goodness for you ladies and Mary’s company coming to our rescue and helping us make a hard transition easier.
You were fast, efficient and organized.
I would recommend you to others for sure.”
Carolyn
“What can I say?
I'm just amazed how well everything went. I expected some problems but there were absolutely none.
Your staff crew are absolutely excellent. They are all dedicated people who care.
I would not hesitate to recommend Downsizing Solutions for any future work to anyone! I really enjoyed working with you. Thank you.”
Jim H, Burlington
Thanks to Gregory Jandricic for this referral.
"Thanks Mary and team for all your hard work. I thought it would be really hard and I was really worried but you made sure it went smoothly and was fun at the same time! You and your team did a great job. You were all very efficient and very friendly. I really enjoyed working with everyone. I couldn't believe how quickly you got the house prepared to be put on the market. The set up of my new apartment is amazing. I would definitely hire you again if I move. Now that you have downsized me, it won't be half as big a job as this one was." ~Tony P, Burlington
A great internal move at Chartwell Waterford today.
"This is the second time I have called you for help and, as usual, you and your team went above and beyond the call of duty! You are wonderful, my dear. The team was great - the girls and the boys. You were all punctual, orderly, pleasant, efficient and fun! My cousin's new room looks just like home. You hung all her favourite pictures. Your team was so adaptable with the move, taking items to my house and to my daughter's house and to donation also. I will be calling you again and recommending to all my friends . Your team is the best." ~Audrey M, Oakville.
"Thank you, Mary, you and your team were the icing on the cake!
Your professionalism and organizational skills took a lot of the stress off my clients' downsizing move. I knew with this sensitive move situation, you would be the best person for the job and I was right.
Thank you, thank you."
Debbie Gibbs, ReMax Escarpment Realty
Another fun move!
“Hi Ladies - thank you again for the marvelous job. My mom was really, really pleased. In addition to moving my mom to a smaller apartment, my mom was hospitalized for two months, leaving my wife and I who are from Montreal, to come in and get the move done. We were literally starting from zero and thought we had a very big job ahead of us. Enter Downsizing Solutions – Mary, Lee-Anne and crew. They turned what we thought was going to be an enormous task for us (on top of tending to my Mom in hospital), into a breeze. Two quick meetings later, my mom’s former apartment was emptied, contents not going with her were donated to the appropriate charities, and her new apartment was move-in ready. Yesterday we brought her home to see it for the first time and with as much as possible placed in familiar places and the rest neatly organized, she really did come home. Thank you Mary, to you and your crew for my mom’s happy homecoming." ~Sue K, St. Catharines
Niagara Ina Grafton Gage Village
“Moving a parent into a nursing home is so overwhelming.
There are plenty of emotions to deal with along with a sense of not knowing how to begin dismantling the life your parents built. Mary and her dream team came in and gave me focus, wonderful support along with a great sense of humour. Her team is there for you for the entire process. As soon as I signed the contract, a weight was lifted off my shoulders.
I highly recommend Mary and her team!” ~Carol Ann O, Burlington
“You were a Godsend, Mary. You made the move a lot easier because I knew you were there if I needed more help or telling me ‘everything is going to be okay. It is going to work out’.
That was really important to me because I felt overwhelmed, scared and anxious. I relied on you and Natasha to help me through those times when I was feeling really awful. My daughter was there too but that wasn’t the same. Natasha was absolutely wonderful helping me sort through the stuff that I wasn’t sure if I should take with us or donate. That was really helpful.
You were so much fun. We appreciated all the great lunches. You girls are wonderful. Thank you so much. I appreciate you putting us with us. Thank God that you are here to help people like us.” ~Linda (and Mike) O, Burlington
It was an honour to help dispense of Agnes’ items after she passed away.
She was so loved at LaSalle Park Retirement Community! “Thanks, Mary! We are so grateful that Stephanie (Stephanie Spring, Executive Director, LaSalle Park) referred you to us! You just took care of everything. We would have been all over the place.
You are highly resourceful.
This was a quick move and you sourced out movers and places to donate all of our mom’s items on short notice. You pulled everything together for us. You are so friendly, I felt like I knew you when we first started talking. We could not have done this without you.”
~Elisabeth and Bill, Agnes’ kids.
Another fun move into Revera Birkdale Place Retirement Residence today!
"Thanks Mary for an organized and smooth move today. I am really impressed! You are so helpful. You and your movers have great personalities. You all seemed like you were enjoying the day. You are so organized and easy to work with. You "go with the flow" easily.
I felt "at home" as soon as I walked in the door."
Ann B., Milton, ON
“Our family had a great experience working with Mary and her team at Downsizing Solutions! They helped us move my mother-in-law from her condo in Oakville to Pearl & Pine Retirement Residence in Burlington and the process was made very easy for all of us. She sat down with us to go over exactly what to expect, and then exceeded our expectations with how helpful, friendly, and professional they were. This transition could have been very challenging both for my mother-in-law, and for us but her team made it as smooth and seamless as possible. We would highly recommend Mary to help with any moving/downsizing scenario!” ~Barb, Burlington
"After my mom needed unexpected surgery during her downsizing process, I was referred to Mary Dilly and her service Downsizing Solutions.
The service we received was above and beyond! Both Natasha and Mary became instant members of our family. They brought joy and laughter to what were the most stressful weeks for my parents as they packed the home they had lived in for thirty years to downsize to condo living.
Mary and Natasha took the most amazing care with each item they packed, were incredibly supportive in helping to manage the emotional side of letting go of items and took charge of the logistics. From removing items to be donated and delivering them in their vehicles, to ensuring my mom always had a comfortable chair to sit in while they moved about the house, to repairing sentimental items, the genuine care Mary and Natasha extended to my parents is what I'm most grateful for.
On moving day Mary and her team ran the show. The kitchen was unpacked in the new home before noon by a motivated crew, items organized with care. By dinner, my parents were eating the lovely meal Mary had arranged for them. The bed was made and items they would need for a relaxing first evening were placed out. Just above and beyond.
I don't know what I would have done without them! Our family grew by two in the process of this move. Thank you Mary and Natasha and your team!"
Melinda Tarantino, Burlington
Our Sweet Muriel
"Mary, you and your team are the most wonderful, beautiful people I have ever met. I am so grateful to have met you.
I thank Birkdale Place and The Kensington for introducing you to me. I hope someone else is as fortunate as I have been to meet you.
You are wonderful, my love." ~ Muriel
Big move for Marjorie today at Revera Birkdale Place Retirement Residence when she downsized to a smaller unit.
Marjorie said, "Thanks Mary for a great job. You and your team were so patient with me. You were all so understanding and patient while working with me, a senior who is unable to walk. Sometimes seniors need a little extra time and you really understood that. Your team is really, really special. Your movers were wonderful. You were all so hard working, very friendly and very understanding. Thanks for getting the tv working and for hanging the curtains and all the pictures. It was such a pleasure to work with all of you." ~ Marjorie T., Milton
Revera Birkdale Retirement Residence
"Having known Mary for a number of years, when it came time to arrange for a downsizer to help my mother make the move from her home to Retirement Living, she was the natural choice.
Mary and her team were amazing from start to finish.
When we had to move up my mother’s move in date by a month, Mary took it all in stride and made it happen.
I think Mary’s greatest strength is her ability to stay calm in chaos, manage family dynamics, connect with every type of age and personality which simplifies what can be a very emotional process for families. She even moved the cat!!! All to say I wouldn’t hesitate to recommend Mary and Downsizing Solutions." ~Jeanette Bock, Oakville
Thank You, Trudy, For The Kind Words!
"I want to thank Mary and her whole team for helping make my stressful move go smoothly. It's just my old kitty and myself but I have all my things around me to make me feel better and the team did so much work for me. I have a smaller place than I did before but they still got it all in and made it look nice and even hung up my pictures for me. And they were so nice to me and my kitty, Millie!"
Trudy V., Oakville
“We are so grateful for Mary and her team, in all that they did, to move our mother during a very stressful move in a retirement home.
The moment we met her, we knew the move was going to be alright as long as she was there with her support, understanding and kindness to our mother and us. Her team were professional and took meticulous care in moving our mother’s belongings. They put everything back in its same place in the new room, by taking pictures to make sure nothing was missed. She also ensured the pictures on the walls were hung exactly as they were in the old room.
Mary was so accommodating and understanding with our requests that by the end of the move, we wanted to adopt her as our sister!” ~Mary K., Milton & Claire M., Guelph
"Thank you, Mary, for helping out with the move for my mother. She was 75 at the time and had collected many pieces of furniture, collectible items, crystal, china, clothes and I can go on and on.
For me to sit with my mother and go through these items was going to put a big unnecessary strain on our mother/daughter relationship. Having you come in and help was a God-send! You knew exactly how to deal with all the emotions involved. You were very empathetic yet gently leading Daisy in the direction of getting through this move.
Mary helped with packing the boxes and sorting through all the treasures. Her assistance was greatly appreciated!
Without her sense of humour and compassion, this process would have been different!
Mary was also very resourceful about what to do with many of the items. She knows of many organizations that appreciate the donations. This made a very big difference with Daisy’s decision, knowing her beloved treasures were going to a family who would love them just as much as she did and the proceeds as well. Thanks again! You certainly know what you are doing!"
Darlene L Kretz, Broker, ABR, SRES, Paul Kretz, Salesperson Keller Williams Edge Realty
"When our beloved Resident Ambassador passed away suddenly, the family was not able to come in to clear out his items. It was a very difficult time for this lovely family. The first person I thought of was Mary. I knew that we could trust her to guide this family and help them through such a difficult time.
“Thanks, Mary, for a marvellous job.
I wish you all were at my house every day! The suite looks cozy and “like home”. My daughters and I want to live here - it is so nice! Your team were prompt and polite and a joy to meet.
We will be calling you for our next move.” ~ Kathie F, Oakville.
"We contacted Mary on a recommendation from Sunrise Of Oakville.
My sister had to move from a one-bedroom assisted living suite to the memory care floor there. Mary is familiar with many of the seniors' residences in this area and knows the people and procedures involved.
Mary and Diane came and packed up my sister's apartment in half a day, identifying what would suit the smaller living area in the new building. They were sensitive to personal effects that held special meaning and took care of disposal of the rest.
The movers were careful and efficient and they did a superb job in creating a comfortable, cosy and attractive living environment at Sunrise for my sister." ~Duane & Shirley L.
“When it was time to make the hardest decision of my life to move my mother to a retirement residence, I turned to Mary for help.
She walked me through the steps, introduced me to two retirement homes that she felt would suit my mom and held my hand through the process. She took care of all the logistics – hiring and supervising movers, organizing move in time and elevator with the residence, facilitated move-in day and set up my mom’s entire suite, including making the bed, hanging pictures and stocking the fridge.
Because of my mom’s dementia, Mary even hung a picture of my mom, when she was a young woman, on my mom’s door so that she could recognize her suite when returning to her room.
Mary was professional, knowledgeable and, above all else, kind and patient through the process. She continues to follow up with me on a regular basis to see how my mom (and me!) are doing. I will never forget her kindness towards us at this time.
Mary even put all my mom’s old slides on a usb stick for us!
Thank you, Mary!” ~Kelly Cambly, Burlington
“Art’s new suite looks great!
Thanks for all your help and being so accommodating to us. We truly appreciate it! Staff have told us that he was showing off the pictures in his new suite to some of the other residents on the floor as well as the nurses. He is very happy. It warms our heart to know he’s enjoying his new space.”
Ashley R.
"Downsizing your home of 28 years is not the easiest thing to do.
Mary and her crew made the impossible possible. Their caring and understanding during a very stressful time made it easier for me to let go of many treasures.
Mary and her team went above and beyond both preparing for our move and setting up our new home after the move.
I would never have been able to do what the team accomplished and am extremely grateful to Mary and her amazing team."
Bev and Gary T, Waterdown
"Mary Dilly is an efficient, knowledegable and highly effective down-sizer.
As a realtor, I often work with clients who face the daunting task of downsizing their home, sorting through years worth of contents and memories.
I have come to rely on Mary’s expertise in helping clients create an individualized, organized and comprehensive plan to help complete all the necessary steps in down-sizing. She can adapt and tailor the scope and size of the service of the job as necessary.
One thing that separates Mary from the rest is her people skills. She approaches each job with energy and enthusiasm, but it is her sensitive nature and ability to personally connect with people that makes their journey and transition a positive and exciting time in their lives. Mary loves people, has a contagious sense of humour and is a true professional in her field.
I would recommend Mary and her team at downsizingsolutions.ca without hesitation!" ~Natasha Eadie
“Thank you Mary for such an easy move. You are kind, loving, thoughtful and, last but not least, very helpful. It was an easy move and I was not worried at all. I knew when I met you that it would go well and it did. You and your team are amazing.” ~ Nancy, Milton, ON
http://Revera Birkdale Retirement Residence
“I have had the pleasure of working with Mary for several years. Mary’s talent for customer service is second to none. Mary has a great connection with clients and relentless drive to ensure they are happy. Her enthusiasm is contagious, she is reliable, diligent and great fun to work with.”
Pam Damoff, Member of Parliament - Oakville and North-Burlington
A Move to The Village of Tansley Woods
"Hi Mary, Peggy loved it!!! She walked in and said, 'Oh, wow, I love it!!!' She was so happy and felt right at home which was a huge relief for me because I didn't know how she was going to take it. You and your team did a tremendous job and provided us with peace of mind. Before I left, she said she loved her apartment and felt right at home. Also, we are so happy you found her (lost) ring! Thanks again, Mary, for you and your team, Natasha and the movers!"
Tasha, Burlington
Thanks Darlene Kretz for taking such good care of your clients and hiring us to do a one-day purge/organization/stage of their home. Melissa and James were very happy! “Mary and Catherine were such a pleasure to work with. An awesome mix of ‘get it done’ and fun. More efficient than I ever anticipated. What began as a day of anxiety and questioning whether it was possible turned into wondering what we were going to do with our free evening! We would hire these ladies again in a heartbeat! Thank you.” ~ Melissa and James, Burlington
"We hired Mary/downsizingsolutions.ca to clean up and re-structure our gardens before our home went up for sale.
Mary was very friendly to work with. She is extremely talented! She was always on time and got a large job done under the deadline. The end result was a night and day difference! All the transplants are beautiful and healthy. We want to take Mary and Emily to our next house to care for the gardens there."
Carm and Paul, Burlington
Another great move to Sunrise Of Oakville today!
“I would like to say I could not have done this with out your team. You have made a stressful situation so much easier for my family.
I would highly recommend Downsizing Solutions.
Jennifer has amazing organization skills. Mary was fantastic to communicate with. The moving team was pleasant, quick and awesome to deal with.” ~Robin M.